The Incidents Module helps event organizers manage real-time issues that may arise during sessions, in venues, or with attendees. Whether it’s a technical issue in a breakout room or a report from a guest, incidents can be created, assigned, updated, and resolved within the Organizer App.
Overview: What You Can Do
Organizers with the appropriate access can:
Incidents Navigation
Submit detailed incident reports
View real-time incident history
Edit, resolve, or escalate reports
Attach media and add notes
Track incident status across all event areas
Incident Management
The Incidents Module allows event organizers to track, report, and manage real-time issues occurring across event sessions and venues. Incidents can be logged, assigned, updated, and resolved all within the Organizer App.
Creating a New Incident
From the Incidents List, tap the ”+” button to log a new report.
Steps to Create an Incident:
Fill in required fields
Add optional details and attachments
Tap Create to submit
Incident Form Fields
Below is a breakdown of the fields you’ll see when creating a new incident:
Title: A short, descriptive name for the incident (e.g. “Wi-Fi outage in Ballroom B”)
Severity: Choose from Low, Moderate, or Severe depending on the impact
Scope: Define the affected area, such as:
Experience: A specific session or activity
Venue: A physical location
Attendee: A person-related issue
Other: Any unclassified issue
Optional Fields
Location: Select from a list of venues (e.g. Hotel Lobby, Banquet Hall)
Attachment: Upload images or documents for added context
Description: Provide more details to help responders understand the issue
Viewing the Incident List
The Incidents List shows all current reports organized by severity and status.
Tap any incident card to open its detail view.
Use filters or search to narrow results by severity, location, or assignee.
Incident Detail View
Each report includes:
Title and description
Status, severity, date, and time
Session and location
Reporter and assigned staff or teams
Internal notes and attachments
Managing Incident Status
Each incident progresses through the following lifecycle:
Open: A newly created incident that hasn’t been addressed yet
Resolved: Completed and marked as resolved
Reopened (if needed): Closed incidents can be reopened if further attention is required
Organizers can update the status, reassign to another team, or escalate the report directly from the incident page.
To learn more about the different access levels for managing incidents, check this link.