This FAQ section is designed to help organizers navigate and use the Organizer App with confidence. Whether you're managing attendee check-ins, monitoring session demand, updating venue details, or sending out announcements, this guide covers the most commonly asked questions across all major modules of the app.
App General Section
General App Functionality
What is the purpose of the Updates section?
What is the purpose of the Updates section?
The Updates section allows you to create, schedule, and send notifications to attendees for specific sessions or events.
Who receives the updates I send?
Who receives the updates I send?
Updates are sent to attendees linked to the sessions or items you’ve selected during setup.
Can I edit an update after it’s been approved or sent?
Can I edit an update after it’s been approved or sent?
Once an update is approved and sent, it cannot be edited. You may duplicate it to create a revised version.
Approval & Statuses
What does “Pending Approval” mean?
What does “Pending Approval” mean?
It means the update has been submitted but is waiting for an admin or manager to review and approve it before it is sent.
Who can approve or reject updates?
Who can approve or reject updates?
Only users with approval permissions (e.g., admins, event managers) can take action on submitted updates.
What does “On Time” mean in the update details?
What does “On Time” mean in the update details?
This indicates that the update is scheduled to be sent at the assigned time and is currently on track.
Notification Behavior
How are attendees notified of updates?
How are attendees notified of updates?
They’ll receive an in-app push notification. You can also configure updates to go out via email or other channels (if enabled in settings).
Why does it say “1 Item Selected” under ‘Whom To Update’?
Why does it say “1 Item Selected” under ‘Whom To Update’?
This shows how many sessions or entities will receive the update. Tap the section to view or edit your selection.
Can I target multiple sessions in one update?
Can I target multiple sessions in one update?
No, you cannot target one session at a time, but you can send to multiple attendees.
Sign in Section
What sign-in methods does the Organizer App support?
What sign-in methods does the Organizer App support?
The app supports sign-in using a username and password through the traditional login method.
Where do I get my login credentials?
Where do I get my login credentials?
Your login credentials (username and password) are sent to your email once you are added as a staff member via the Management Dashboard.
I forgot my password. What should I do?
I forgot my password. What should I do?
If you’ve forgotten your password, please contact your team leader for assistance, as password resets are not available through the app.
Experiences Section
Finding & Exploring Experiences
Where can I find the list of event experiences?
Where can I find the list of event experiences?
From the Home Page, scroll to the "Categories" section and tap Experiences to access the full list of sessions.
How can I search for a specific session or experience?
How can I search for a specific session or experience?
Use the search bar at the top of the Experience List or apply filters by session type (e.g., General, Music, Conference).
What does the “Live / Later / Finished” label mean?
What does the “Live / Later / Finished” label mean?
These labels help you quickly identify whether a session is currently happening, scheduled for later, or already completed.
Monitoring Capacity & Demand
How do I check the capacity of a session?
How do I check the capacity of a session?
Tap into a session and scroll to the Statistics section to view real-time Capacity indicators (e.g., Empty, Filling Up, Full).
What does the demand label mean?
What does the demand label mean?
The Demand Indicator reflects how many attendees have added the session to their calendar:
Normal: Attendance is within expected levels.
High: Demand may exceed room capacity.
Extremely High: Overbooked risk prepare overflow plans.
Can I see how many people have checked into a session?
Can I see how many people have checked into a session?
Yes. Inside the session, you’ll see an attendee list and real-time check-in status.
Viewing Session Details
How do I see a session’s full information?
How do I see a session’s full information?
Tap a session and swipe up from the drag handle at the top of the card to expand and reveal full details.
What details are included in a session view?
What details are included in a session view?
You’ll see the session title, time, venue, speakers, moderators, capacity, and a description with a “Read More” option.
Can I view the session location on a map?
Can I view the session location on a map?
Yes, the Location section includes a visual map preview of the venue address.
Experience Updates
What are Experience Updates?
What are Experience Updates?
Experience Updates allow organizers to send announcements or last-minute changes directly to attendees of a specific session.
How do I send an update to attendees?
How do I send an update to attendees?
Go to Experience Updates, tap + New Update, fill in the title and description, and either send or save it as a template.
Can I save messages as templates for later use?
Can I save messages as templates for later use?
Yes. When creating an update, tap Save to reuse the message in future sessions.
Who can send or view updates?
Who can send or view updates?
It depends on your access level. Some users can create and send updates, while others can only view them. Access is managed via the Management Dashboard.
Smart Tips & Troubleshooting
I can’t send updates why?
I can’t send updates why?
You may not have the right permissions. Ask your admin to verify your role in the Management Dashboard.
What if a session is full but demand is still high?
What if a session is full but demand is still high?
If a session is full but demand remains high, consider arranging overflow seating or streaming the session in alternative areas. A warning will appear if demand exceeds 200%.
Session Capacity Section
What is Availability Management used for?
What is Availability Management used for?
The Availability Management module allows organizers to monitor real-time attendance, check-in status, and remaining capacity for sessions. It helps manage attendee flow, avoid overcrowding, and maintain a smooth event experience.
Where can I view total event availability?
Where can I view total event availability?
At the top of the Availability Management page, you’ll see a progress bar that represents total availability. Red indicates used spots, while blue shows remaining capacity. Numeric values for Available Availability and Checked-In are also displayed next to their respective labels.
What are the tracking modes available?
What are the tracking modes available?
There are two availability tracking methods:
Dynamic Counting: Updates in real time based on attendee check-ins.
Custom Availability: Allows manual input of seat limits either by number or percentage.
When should I use Dynamic Counting?
When should I use Dynamic Counting?
Dynamic Counting is best for:
Live sessions
Real-time occupancy tracking
Automatic availability updates as attendees check in
When should I use Custom Availability?
When should I use Custom Availability?
Custom Availability is recommended for:
Sessions with fixed room limits
Controlled or restricted access
Flexible seating layouts where manual overrides are needed
What happens when I switch availability mode?
What happens when I switch availability mode?
A confirmation prompt will appear, alerting you that switching modes will reset the current count. You must confirm the change to apply the new tracking method.
What are the two types of Custom Availability?
What are the two types of Custom Availability?
Numeric Mode: Manually set a specific number of available seats. This number adjusts as check-ins occur.
Percentage Mode: Set availability as a percentage of the room’s full capacity. The system auto-calculates the corresponding seat count.
Will check-ins still be tracked if I use Custom Availability?
Will check-ins still be tracked if I use Custom Availability?
Yes, check-ins will continue to be tracked, but the system will display a banner noting that availability is being managed manually and may not reflect automatic logic.
What session statistics can I view?
What session statistics can I view?
Inside the session’s statistics dashboard, you can see:
Total availability
Checked-in attendees by badge/ticket group
Session demand
Venue details and session count per space
What does the Availability Indicator show?
What does the Availability Indicator show?
It displays how full a session is using a color-coded scale. Tapping the indicator opens a legend that explains statuses such as:
Empty (0%)
Still Room (1–33%)
Filling Up (34–66%)
Almost Full (67–99%)
Full (100%)
What is the Demand Indicator?
What is the Demand Indicator?
The Demand Indicator displays attendee interest in a session, based on the number of people who have added it to their schedule.
What do the demand levels mean?
What do the demand levels mean?
Normal Demand: Interest up to 100% of capacity
High Demand: Between 100–200%
Extremely High Demand: Over 200% — the session may become overbooked
Where can attendees see availability and demand?
Where can attendees see availability and demand?
Real-time availability and demand levels from the Organizer App are reflected in the Event App, helping attendees choose sessions with available space or plan around highly popular ones.
Attendee Scanning
What is the attendee scanning feature used for?
What is the attendee scanning feature used for?
The scanning feature enables organizers to check attendees into sessions using QR codes. It ensures fast, accurate attendance tracking with real-time capacity updates.
Where can I access the QR scanner in the Organizer App?
Where can I access the QR scanner in the Organizer App?
You can launch the scanner from three key locations:
Home Page: Tap the scan icon for general access
Experience Page: Tap the scan icon within a specific session
Venue Page: Scan attendees upon entry to a designated venue
What happens when I scan an attendee’s QR code?
What happens when I scan an attendee’s QR code?
Once scanned, the system will:
Update the attendee’s check-in status
Display session capacity stats in real time
Show a success or error message based on the scan result
What are the possible check-in scan results?
What are the possible check-in scan results?
Success (Green): Attendee is successfully checked in
Already Checked In (Red): The attendee was previously scanned into this session
Attendee is Ineligible (Red): If the attendee is ineligible to attend. You can bypass that and still check them in.
Can I scan attendees out of a session?
Can I scan attendees out of a session?
Yes. Scanning also supports check-outs.
What happens if an attendee is already checked into another session?
What happens if an attendee is already checked into another session?
The app will alert you of a session conflict. You can choose to:
Override and move them into the new session
Keep them checked into the current session
Can I see the session capacity while scanning?
Can I see the session capacity while scanning?
Yes. While scanning, you’ll see:
Total session capacity
Number of current check-ins
Available seats
What is the “Check-ins Per Badge” count?
What is the “Check-ins Per Badge” count?
This count shows how many attendees have checked in, grouped by badge type (e.g., VIP, Media). This number does not decrease unless attendees are checked out by scanning them and swiping them out.
What is the Flag Attendee feature?
What is the Flag Attendee feature?
This feature enables organizers to tag attendees who require additional support due to behavioral issues, violations, or specific medical conditions. Flags are visible during check-in.
How do I flag an attendee?
How do I flag an attendee?
Tap the “⋮” (More Options) menu on the attendee's profile
Select “Flag Attendee”
Choose a flag type:
Yellow = Warning
Red = Critical
Can I view or remove a flag during check-in?
Can I view or remove a flag during check-in?
Yes. Tap the flagged attendee’s card to:
View the reason for the flag
Remove the flag if resolved
Does scanning require any special permissions?
Does scanning require any special permissions?
Yes. Access to attendee scanning and flagging depends on your assigned admin privileges, which can be configured in the Management Dashboard.
What is the difference between Venue Scanning and Session Scanning?
What is the difference between Venue Scanning and Session Scanning?
Venue Scanning controls access to an entire venue or specific area (e.g., entrance to a building or main hall).
Session Scanning manages access to individual sessions, tracks attendance, and enforces session-specific capacity.
Venue Explore
What is the Venue Explore module in the Organizer App?
What is the Venue Explore module in the Organizer App?
The Venue Explore module gives event organizers real-time access to venue logistics, including capacity, seating, assigned sessions, and restrictions. It helps staff monitor, manage, and navigate event locations more efficiently.
Where can I find the venue list in the app?
Where can I find the venue list in the app?
From the Venues tab, the venue list displays all active and past event spaces. Each venue card shows its name, session count.
Can I filter venues by event status?
Can I filter venues by event status?
Yes. Use the filter icon on the top right to switch between:
Active venues (currently in use)
Upcoming venues (assigned to future sessions)
Finished venues (previously used in the event)
Can I view full venue details and setup instructions?
Can I view full venue details and setup instructions?
Yes. On the venue detail screen, drag the handle down to reveal additional logistics, setup notes, and full descriptions.
Are access and editing permissions controlled?
Are access and editing permissions controlled?
Yes. Access to venue details is based on user roles and permissions set in the Management Dashboard. Only authorized users can edit or assign sessions.
What information is shown for each venue?
What information is shown for each venue?
When you tap on a venue, you can view:
Venue name and location
Description and layout
Assigned sessions
Available facilities and equipment
Safety notes or special restrictions
How can I see which sessions are hosted in a specific venue?
How can I see which sessions are hosted in a specific venue?
Once you open a venue’s detail view, a list of all assigned sessions will appear. Organizers can:
View session details
Scan attendees for check-in
Can I view full venue details and setup instructions?
Can I view full venue details and setup instructions?
Yes. On the venue detail screen, drag the handle down to reveal additional logistics, setup notes, and full descriptions.
Are access and editing permissions controlled?
Are access and editing permissions controlled?
Yes. Access to venue details is based on user roles and permissions set in the Blink Management Dashboard. Only authorized users can edit or assign sessions.
Admission Portal
What is the Admission Portal used for?
What is the Admission Portal used for?
The Admission Portal enables a self-service check-in process for attendees at event entry points. It supports both QR code scanning and manual name search, integrates with attendee profiles, and allows badge printing.
How many devices can be linked to the Admission Portal?
How many devices can be linked to the Admission Portal?
Up to 10 devices can be linked simultaneously to a single organizer account.
How do I start linking a device to the Admission Portal?
How do I start linking a device to the Admission Portal?
Open the Organizer App, tap More, go to Settings → Link Device, and tap “Link Device” to activate the camera and scan the portal’s QR code.
Where do I find the QR code to scan for linking?
Where do I find the QR code to scan for linking?
On the external device (e.g., tablet or desktop), go to the Blink Portal Login Page and select “Log in by QR Code.”
What happens after I scan the QR code on the portal screen?
What happens after I scan the QR code on the portal screen?
Once scanned, the session links instantly. The device appears under Active Devices in the Organizer App and shows the device name and last active timestamp.
Can I revoke linked devices?
Can I revoke linked devices?
Yes. Devices can be unlinked manually from the Link Devices section in the Organizer App.
What login methods are supported by the Admission Portal?
What login methods are supported by the Admission Portal?
You can log in using either:
Email login
QR code login
What access options can admins configure?
What access options can admins configure?
Admins can:
Enable or disable manual name search
Enable or disable QR code scanning
Allow badge printing
Enforce SMS/email verification
What are the configuration modes for the Admission Portal for admins?
What are the configuration modes for the Admission Portal for admins?
Full Access Mode
Both QR scanning and manual attendee search are enabled.
Manual Search Only
Only name-based search is allowed. QR scanning is disabled.
QR Code Only
Only QR scanning is enabled. Manual search is disabled.
What are the badge printing options?
What are the badge printing options?
Confirm & Print: Instantly prints the badge with the current details
Verify & Print: Allows the attendee to confirm personal details before printing
What is the Admission Portal?
What is the Admission Portal?
The Admission Portal is a tool designed to facilitate a smooth, self-service check-in process for attendees at event entry points to print passes.
How can attendees check in using the Admission Portal?
How can attendees check in using the Admission Portal?
Attendees can check in by scanning the attendee’s QR code or searching the attendee.
Can I print badges from the Admission Portal?
Can I print badges from the Admission Portal?
Yes, staff can confirm attendee identity and print their event badge directly through the Admission Portal.
Can I edit attendee information in the Admission Portal?
Can I edit attendee information in the Admission Portal?
Yes, if an attendee’s information is incorrect or needs updating, staff can edit their details before confirming and printing the badge.
Do I need special access to use the Admission Portal?
Do I need special access to use the Admission Portal?
Yes, only users with designated access levels (e.g., badge printing agent or help desk roles) can log in and perform actions like editing attendee info or printing badges.