Blink Management Dashboard is designed to help admins efficiently manage notifications for event attendees.
Accessing the Updates & Reminders Tab
In the left-hand navigation menu, go to Administration.
Under Presets, select Reminders to access the Updates & Reminders panel.
Categories of Notifications
Within the Updates & Reminders tab, you’ll find two main notification categories:
Emails:
This category contains all email-based reminders and updates sent to attendees.
Each email reminder can be customized for content, timing, and audience.
The Count column indicates the number of active email reminders.
SMS:
This section holds all SMS-based notifications.
SMS reminders can be helpful to for time-sensitive updates or quick notifications.
The Count column shows the number of active SMS reminders.
Navigating and Managing Notifications
To view detailed information about each notification, click the arrow icon on the right side of either the Emails or SMS row.
This action opens a list of all configured reminders within the chosen category, showing each reminder’s content and schedule.
Edit or Update Existing Notifications:
To modify an existing reminder, select the desired reminder from the list, update the content, schedule, or recipients as needed, and save your changes.
Overview of the Email Structure and Edit Page
This section provides a user-friendly interface to edit email content, subject lines, schedules, and activation status, ensuring that communications are tailored to the event’s needs.
Key Components of the Email Edit Page
Status Toggle: Enables or disables the email notification.
Email Structure: Selects a predefined template for consistent design.
Email Preconditions & Schedule: Defines the conditions and timing for sending, like immediately upon invitation.
Editing Options Include:
Title & Subject: Set an internal title and recipient subject line.
Email Copy: Customize the message using placeholders (e.g.,
{{first_name}},{{events.title}}) and rich text formatting for personalized content.
Previewing and Saving Changes
A Live Preview shows updates in real time, and Save applies changes.
After editing, click Save in the top-right corner to apply changes. If you wish to discard edits, click Cancel.
Best Practices for Using Updates & Reminders
Personalize Content: Customize messages to make them relevant and engaging for recipients, ensuring attendees receive value from each reminder.
Schedule Appropriately: Set reminders to be sent at optimal times, avoiding excessive notifications that could overwhelm participants.
Choose the Right Medium: To maximize impact, use emails for detailed information and SMS for brief, time-sensitive messages.
Insert Placeholder Text
From the chosen category, select the placeholder you want to insert (e.g.,
{{events.start_date}}for the event’s start date).The placeholder will automatically be added to the email body at your cursor's position.
Locating Preconfigured Emails and Notifications in the Event Page
Once email and SMS templates are configured in the Updates & Reminders section, they are automatically made available in the Event Dashboard under Email Templates. This makes it easy for admins to locate and apply pre-configured content templates for consistent event communication.
Important Note
For a template to appear in the event dashboard, its creation date must be earlier than the event creation date. New templates or modifications made after an event is created may not be reflected in that event. This ensures that templates are stable and consistent for events that are already live or set up.